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All original packaging, price labels etc. You have the right to open the package and check the contents but the product must be returned unused to us within 7 days after you received it. Our returns guarantee entitles you to return the product for any reason. Refunds will not be granted for orders returned due to non-collection. In this scenario, a re-delivery fee will be applicable. If you are not home to receive your parcel, the item will be held at a local post office for collection. We does not take responsibility for orders rejected by the recipient, or returned-to-sender due to non-collection. It's your responsibility to arrange collection of the parcel once dispatched. Please note during high volume sale periods or new range releases there may be minor delays. Once your tracking number is available you will be immediately notified by email. If your item is in stock, please allow 1-3 business days to process your order once payment is received and cleared. Time listed above does not include 1-3 business days processing time (excluding Saturdays, Sundays, and Holidays). Japan, China, Hong Kong, South-Korea, Singapore, Saudi Arabia, UAE United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria, Spain, Portugal, Italy You can always contact us for more details. Unfortunately, this happens for reasons beyond our control. STANDARD INTERNATIONAL SHIPPING | INSUREDĭear customers! Due to the coronavirus (Covid-19) and the fact that our warehouses are partially located in Europe and Asia, and the government is taking enhanced security measures, there may be delays in the delivery of some orders (up to 2-4 weeks).